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Why choose us
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Guarantee
40 Days Guarantee*
Worldwide Shipment
Worldwide Shipment
Great Value
We offer competitive prices
Secure payment
We value your security
Online support
We have support 24/7
Trusted Manufacturers with Certified Products
FAQs
Frequently Asked Questions (FAQ) – Starmagine Horeca
1.1 How can I place an order?
You can order directly on our website. Simply add the products to your cart, proceed to checkout, and complete your payment.
1.2 What payment methods do you accept?
We accept MB WAY, credit cards (Visa/Mastercard), PayPal, bank transfer, and Multibanco (ATM reference).
1.3 Can I receive an invoice with my VAT number?
Yes! During checkout, enter your VAT number to receive an invoice with the correct tax details.
2.1 Where do you ship to?
We ship to all of Portugal (including islands) and other European Union countries.
2.2 How long does delivery take?
Delivery times depend on the product:
- In-stock items: 24-72h (business days)
- Pre-order items: 5-15 business days
2.3 How much does shipping cost?
Shipping costs vary based on weight and destination. You can calculate the exact cost at checkout before completing your purchase.
2.4 How can I track my order?
Once your order is shipped, you will receive a tracking code via email to follow your delivery.
3.1 Can I return a product?
Yes! You have 14 days from the delivery date to return a product, as long as it is in its original packaging and unused.
3.2 What is the warranty on your products?
All our products come with a minimum 40 days warranty against manufacturing defects. Check the specific product page for more details.
3.3 What should I do if my item arrives damaged?
If you notice any damage upon delivery, contact us within 24 hours with photos of the issue so we can resolve it quickly.
4.1 How can I contact you?
You can reach us via:
- WhatsApp: +351 910 145 915
- Email: horeca@starmagine.com
- Phone: +351 265 423 065
- Contact form on our website
4.2 Do you have a physical store?
We currently operate online only, but we ensure fast and reliable customer support.
5.1 Are your products new?
Yes, all our products are brand new, original, and come with the manufacturer's warranty.
5.2 Can I request a custom quote?
Absolutely! If you need a personalized quote for your business, send us an email with the details, and we’ll prepare a tailored offer.