What our customers say

Excellent service and an immediate response. In a instant I had the problem with my cold display resolved, without a doubt I recommend the service. Thank you very much for your service.
Marcia Alberto
I will be in touch soon for new purchases. I really liked the service provided and I will always recommend it, you can be sure of that.
João Rodrigues | CV FRIO LDA.
Great professionals! I recommend
Rafael Garcia
Thank you Mr Bruno for your kindness and help, we will buy more from your shop for sure.
Sabrinne
Thank you very much for your service.
Ranniery Casp
Great !!!! Highly recommended.
João Martins
Dedication, transparency and sympathy!
直原智美 (Tomomi Naohara)
Efficient and responsible service.
Thelma Lima
I recommend, the solutions are immediate with the best advice Friendliness and kindness.
Rafaela Pereira
Thank you so much for helping me finding the perfect equipment, your technical support was amazing, we will buy from your shop again for sure.
Ignacio Martinez
Emanuel Medeiros
Fábio Miguel da Costa
Diogo Simões
Isabel Ferreira
Paula Santana
Márcio Lemos
Monteiro G.
We are here to help everyone in need. our slogan it´s "Feels good to serve your Business"
Your opinion is important for us

Frequently Asked Questions

1.1 How can I place an order?
You can order directly on our website. Simply add the products to your cart, proceed to checkout, and complete your payment.

1.2 What payment methods do you accept?
We accept MB WAY, credit cards (Visa/Mastercard), PayPal, bank transfer, and Multibanco (ATM reference).

1.3 Can I receive an invoice with my VAT number?
Yes! During checkout, enter your VAT number to receive an invoice with the correct tax details.

2.1 Where do you ship to?
We ship to all of Portugal (including islands) and other European Union countries.

2.2 How long does delivery take?
Delivery times depend on the product:
In-stock items: 24-72h (business days)
Pre-order items: 5-15 business days

2.3 How much does shipping cost?
Shipping costs vary based on weight and destination. You can calculate the exact cost at checkout before completing your purchase.

2.4 How can I track my order?
Once your order is shipped, you will receive a tracking code via email to follow your delivery.

3.1 Can I return a product?
Yes! You have 14 days from the delivery date to return a product, as long as it is in its original packaging and unused.

3.2 What is the warranty on your products?
All our products come with a minimum 40 days warranty against manufacturing defects. Check the specific product page for more details.

3.3 What should I do if my item arrives damaged?
If you notice any damage upon delivery, contact us within 24 hours with photos of the issue so we can resolve it quickly.

4.1 How can I contact you?
You can reach us via:
WhatsApp: +351 910 145 915
Email: horeca@starmagine.com
Phone: +351 265 423 065
Contact form on our website

4.2 Do you have a physical store?
We currently operate online only, but we ensure fast and reliable customer support.

5.1 Are your products new?
Yes, all our products are brand new, original, and come with the manufacturer's warranty.

5.2 Can I request a custom quote?
Absolutely! If you need a personalized quote for your business, send us an email with the details, and we'll prepare a tailored offer.

Starmagine Horeca
Starmagine Horeca

Everything for horeca